Faq
Frequently Asked Questions
What services does Direct Route Express offer?
We offer nationwide and international shipping, package tracking, express delivery, air and sea freight, and door-to-door logistics solutions for individuals and businesses.
How can I track my shipment?
You can easily track your shipment using your tracking ID on our website. Just click the “Track Package” button on the homepage and enter your tracking number.
How long does delivery take?
Delivery time depends on the destination and service type. Local deliveries usually take 1–2 days, while international shipments can take 3–7 business days.
What if my package is delayed or lost?
If your package is delayed or missing, contact our support team immediately with your tracking number. We’ll investigate and resolve the issue promptly.
Do you offer same-day delivery?
Yes! We offer same-day delivery services within major cities, depending on package size and distance. Contact us for urgent deliveries.
Can I change the delivery address after shipment?
Address changes are possible before delivery confirmation. Contact customer support as soon as possible to modify your shipment details.
What items are restricted or prohibited?
We do not ship hazardous materials, weapons, perishable food, or illegal goods. Check our shipping policy page for a full list of restricted items.
How do I contact Direct Route Express support?
You can reach our support team via email, phone, or WhatsApp. Visit our contact page for details or use the live chat for quick assistance.