Privacy Policy

Last Updated: October 2025

At Direct Route Express, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, create an account, or use our logistics and delivery services.

1. Information We Collect

We collect information to ensure smooth delivery operations and better customer experience.

1.1 Personal Information

  • Full name
  • Contact details (phone, email, address)
  • Identification details for shipment verification
  • Payment details (for transactions or refunds)

1.2 Shipment Information

  • Package description
  • Sender and receiver details
  • Tracking numbers and delivery history

1.3 Automatically Collected Information

  • IP address
  • Browser and device information
  • Cookies and usage analytics

2. How We Use Your Information

  • To process and deliver shipments efficiently
  • To provide real-time tracking updates
  • To verify identity and prevent fraud
  • To communicate updates and service improvements
  • To process payments, refunds, and claims
  • To comply with legal requirements

3. Data Protection and Security

We use industry-standard security measures to protect your information against unauthorized access, loss, or misuse. All data transmitted through our website is encrypted using SSL technology.

4. Information Sharing

We do not sell or rent your data. However, we may share your information with:

  • Delivery partners like FedEx, DHL, UPS, and Royal Mail
  • Government agencies (if required by law)
  • Payment processors for verification and refunds

5. Cookies Policy

We use cookies to enhance user experience and track performance. You may disable cookies in your browser, but some features (like tracking) may not function properly.

6. Refund and Cancellation Policy

All refundable fees are processed upon the arrival of packages or when a delivery is canceled. Refunds are sent through the original payment method, and processing time may vary depending on your bank or provider.

7. Your Rights

  • Access and review your personal information
  • Request correction or deletion of data
  • Opt out of promotional emails
  • Request a copy of the data we hold about you

To exercise these rights, contact us at:
📧 support@directrouteexpress.com
📞 +1 (754) 555-0094

8. Data Retention

We retain your data only as long as necessary for deliveries, refunds, and compliance with legal obligations. Afterward, all data is securely deleted.

9. Changes to This Policy

We may update this Privacy Policy periodically. By continuing to use our services, you agree to the latest version displayed here.

10. Contact Us

Direct Route Express
📍 Headquarters: United States
📧 Email: support@directrouteexpress.com
📞 Phone: +1 (754) 555-0094